Return Policy

Last updated: January 27, 2026

This Return Policy applies to purchases made directly from Rinova Pergola.

General Return Rules

Rinova Pergola does not perform direct exchanges for pergola structures.

To obtain a different model or configuration, eligible products must be returned and a new order placed.

Only Customers with a valid Rinova Pergola order number are eligible for returns.

Full Pergola Returns

Eligibility Window

Full pergola returns are accepted within 100 calendar days of delivery.

Cancellation Fee

Orders canceled or returned after 24 hours are subject to the 10% cancellation fee.

Return Shipping & Packaging

You are responsible for properly repackaging and palletizing the pergola for transport.

You may either:

• Arrange your own carrier, or
• Request to use Rinova Pergola’s shipping partner, where available

Return Shipping Costs (If Using Our Carrier)

If using our carrier for a full pergola return within the continental United States:

• $1,000 return shipping fee
• $500 restocking fee

These fees are deducted from your refund.

Inspection Upon Return

Once received, the pergola will be inspected.

If it arrives in good, re-sellable condition, a refund will be issued within 10 business days, less:

• 10% cancellation fee
• Restocking fee
• Applicable shipping charges

If the pergola arrives damaged or in reduced resale condition, Rinova Pergola may reduce or withhold the refund.

Customer Risk

All returns are shipped at the Customer’s risk. Any damage during customer-arranged return shipping must be claimed directly with the carrier.

Cancellations or Change Orders During Transit

If a pergola order is canceled while in transit:

• A $1,000 recall and restocking fee applies
• The 10% cancellation fee also applies

Change Orders During Transit

A $1,000 recall and restocking fee applies.

The 10% cancellation fee does not apply if a new pergola order of equal or greater value is placed.

Accessory Returns

Accessories may be returned subject to inspection.

You are responsible for all return shipping costs.

Refunds may be reduced for damage, signs of installation, or diminished resale value.

Fees Per Accessory (Unless Stated Otherwise)

Wall-based accessories (screens, glass walls, aluminum or wood slat walls):

• 10% cancellation fee (item value)

Standard return fees:

• Screen: $500 each (maximum $1,000 total)
• Glass Wall: $750 each (maximum $1,000 total)
• Aluminum / Wood Slat Wall: $500 each (maximum $1,000 total)
• Heater: $50
• Ambient lighting accessories (LED kits, Everglow): $50 each

100-Day Risk-Free Trial (Reference)

Eligible products qualify for a 100-day risk-free trial as outlined in the 100-Day Risk-Free Trial Policy.

This policy extends the return window only and does not waive cancellation fees, restocking fees, or shipping charges.