Privacy Policy

Last updated: November 20, 2025

Rinova Pergola (“Rinova Pergola”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details – such as your name, billing address, shipping address, email address, and phone number.
  • Financial information – such as payment card details (credit or debit card), financial account information, payment method, transaction details, and payment confirmations.
  • Account information – such as username, password, security questions, and your account preferences or settings.
  • Transaction information – such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history.
  • Communications with us – including information you provide when you contact our customer service (for example, via email, phone, chat, contact forms, or social media).
  • Device information – such as information about the device and browser you use to access the Services, IP address, unique device identifiers, and network information.
  • Usage information – such as information about how you interact with or navigate the Services, including pages viewed, links clicked, time spent, and referring URLs.

Personal Information Sources

We may collect personal information from one or more of the following sources:

  • Directly from you – for example, when you create an account, place an order, contact us, sign up for marketing communications, submit a review, or otherwise interact with us.
  • Automatically through the Services – for example, through your browser or device when you visit our website, and through cookies, pixels, and similar tracking technologies.
  • From service providers – for example, payment processors, analytics providers, fulfillment and shipping partners, and customer support tools that process personal information on our behalf.
  • From partners or other third parties – for example, marketing partners, advertising networks, or social media platforms, in accordance with their privacy practices and your choices.

How We Use Your Personal Information

Depending on how you use the Services and interact with us, we may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

We use your personal information to:

  • Operate and provide the Services;
  • Process and fulfill your orders (including payment, shipping, and returns);
  • Manage your account, preferences, and saved items;
  • Remember items in your cart and previously viewed products;
  • Communicate with you about your orders, deliveries, returns, and exchanges;
  • Enable you to post and manage reviews or other content;
  • Personalize and improve your shopping experience, including recommending products that may be of interest to you.

2. Marketing and Advertising

We may use your personal information to:

  • Send you promotional emails, SMS messages, and postal mail about products, services, offers, and events;
  • Show you online advertisements (including retargeted ads) on our Services or on other websites and platforms, which may be based on your purchases, browsing activity, or interaction with the Services.

You can manage your marketing preferences as described in the Your Rights and Choices section below.

3. Security and Fraud Prevention

We use your personal information to:

  • Authenticate your account and help maintain the security of the Services;
  • Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activities;
  • Protect our rights, property, and the safety of our customers, users, and the public.

If you choose to create an account, you are responsible for keeping your login details (username and password) confidential and secure.

4. Communicating with You

We use your personal information to:

  • Provide customer support and respond to your requests and inquiries;
  • Communicate with you about updates to the Services, changes to our policies, or other administrative information;
  • Maintain and improve our relationship with you.

5. Legal and Compliance Purposes

We may use your personal information to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from law enforcement, regulatory authorities, and courts;
  • Enforce our Terms of Service and other policies;
  • Investigate and defend against legal claims or disputes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, consistent with this Privacy Policy and applicable law. These circumstances may include:

  • With Shopify and service providers – We share personal information with Shopify (which hosts our store) and with vendors and service providers who perform services on our behalf, such as IT support, payment processing, order fulfillment and shipping, analytics, marketing support, customer service tools, and cloud storage.
  • With business and marketing partners – We may share information with business and marketing partners to help us deliver marketing and advertising, including personalized advertising, based on your activity with our store and other merchants on Shopify. These partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have a right to direct us not to share certain information for these purposes.
  • With third parties at your direction or with your consent – For example, when you ask us to ship products to a third party, when you use social media widgets or third-party login options, or when you otherwise direct us to share your information.
  • Within our corporate group – We may share information with our affiliates or within our corporate structure as needed in connection with our business operations.
  • In connection with a business transaction – We may disclose personal information in connection with a merger, acquisition, restructuring, financing, asset sale, bankruptcy, or other change in control or ownership.
  • For legal, security, and enforcement purposes – We may disclose information to comply with legal obligations, respond to lawful requests and legal processes, enforce our terms and policies, or protect our rights, property, and the safety of our customers and others.

Relationship with Shopify

Our store and Services are hosted by Shopify, which collects and processes certain personal information relating to your use of the Services in order to provide, maintain, and improve the Shopify platform.

Information you submit to our store may be transmitted to Shopify and to third parties that may be located in countries other than your own. Shopify may also use certain personal information about your interactions with our store, other merchants’ stores, and Shopify itself to help protect, grow, and improve its platform and services.

In some cases, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your privacy rights regarding the use of your personal information for these Shopify-level purposes.

To learn more about how Shopify uses your personal information and what rights you may have, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal (available via Shopify’s website).

Third-Party Websites and Links

The Services may contain links to websites, apps, or other online services operated by third parties. If you click on such links, you will be directed to a website or service that is not controlled by us.

We are not responsible for the privacy or security practices of such third-party websites or services, nor for the accuracy or completeness of their content. We encourage you to review the privacy and security policies of any third-party sites you visit.

Information you share on public or semi-public platforms (for example, social media or public review sections) may be visible to other users of those platforms and may be used by us or third parties in ways that are not subject to this Privacy Policy.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us using the details in the Contact section below so that we can delete such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable technical and organizational measures designed to help protect your personal information. However, no security system is perfect and we cannot guarantee absolute security. Information you send to us may not be secure in transit, so we recommend that you avoid sending sensitive or confidential information through unencrypted or insecure channels.

We retain your personal information for as long as necessary to:

  • Provide the Services to you;
  • Maintain your account;
  • Fulfill the purposes described in this Privacy Policy;
  • Comply with legal and regulatory obligations;
  • Resolve disputes;
  • Enforce our agreements and policies.

Retention periods may vary depending on the type of data and the purposes for which it was collected.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information (subject to exceptions and limitations under applicable law):

  • Right to Access / Know – You may have the right to request access to or information about the personal information we hold about you.
  • Right to Delete – You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct – You may have the right to request correction of inaccurate personal information.
  • Right to Data Portability – You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format and to have it transferred to another entity, in certain circumstances.
  • Right to Opt Out of Sales / Sharing / Targeted Advertising – Depending on your jurisdiction, you may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing for purposes considered “targeted advertising” under applicable law. If available, you can exercise these rights through our site settings or as otherwise described in this Privacy Policy.
  • Managing Communication Preferences – You may opt out of receiving promotional emails by using the unsubscribe link included in those emails. We may still send you non-promotional communications (such as order confirmations, shipping updates, or important service notices).

Some browsers and extensions support Global Privacy Control (GPC) signals. Where required by law and when we are able to recognize such signals, we will treat them as a request to opt out of certain data practices for that browser or device. For more information on GPC, you can visit globalprivacycontrol.org.

You may exercise any available rights by contacting us using the details provided in the Contact section below. For data processed by Shopify in its capacity as a controller (for example, across multiple merchants or for Shopify platform features), please refer to Shopify’s privacy resources at https://privacy.shopify.com/en.

We will not discriminate against you for exercising your privacy rights. To help protect your privacy, we may need to verify your identity before fulfilling your request. Where permitted, you may authorize an agent to submit a request on your behalf, in which case we may require proof of authorization and may ask you to verify your identity directly.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to:

  • Appeal our decision regarding a privacy rights request; and/or
  • Lodge a complaint with your local data protection or privacy authority.

We encourage you to contact us first so we can work to resolve your concerns.

International Transfers

We may transfer, store, and process your personal information in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by law (for example, for transfers from the European Economic Area or the United Kingdom), we will rely on appropriate safeguards, such as Standard Contractual Clauses approved by the relevant regulators, or other lawful transfer mechanisms, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we update the Privacy Policy, we will post the revised version on this page and update the “Last updated” date at the top.

Where required by law, we will provide additional notice of material changes (for example, by email or through a notice on the Services).

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your rights, you can contact us at:

Rinova Pergola
1503 E McFadden Ave
Santa Ana, CA 92705
United States

Email: info@rinovapergola.com
Phone: (949) 805-2233